How can we help you?
Frequently asked questions
Who is responsible for transportation of my cargo?

A Carrier who has registered its service on CargoLink Platform will be responsible for transportation of your shipment.

Does driver need smartphone?

Driver needs a smartphone to communicate with CargoLink System, accessing to Waybill and GPS tracking system. CargoLink provides Mobile Application for both Android and IOS mobile phone.

What is CargoLink service area?

CargoLink's service is specially designed for high-volume cargo and long haul haulage, such as Construction materials, Agricultural products, Foods and foodstuffs, Consumer goods, Furniture, Clothes / shoes, Electronic equipment, Fertilizer, Chemical products, Log / wood, etc.

Who do I call if I have a problem with the account registration, booking and matching activities?

To use CargoLink Services you need to create your user account on our System by providing all information as required by the Registration Form on the System. You need to wait for some time to go through our approval process before using the Services.

How can I use CargoLink Services?

To use CargoLink Services you need to create your user account on our System by providing all information as required by the Registration Form on the System. You need to wait for some time to go through our approval process before using the Services.

How can driver use the CargoLink mobile application?

The Carrier will create an account for driver as required by the Registration Form on the System. After approval by CargoLink, the Carrier will provide the driver with username and password to login the Application. The driver may be required to change the provided password.

Do I need to have agreement with CargoLink to use the Services?

To be the Service's user you need to agree with the Terms of Service and Privacy Policy. If you are the Carrier, in addition to your agreement with the Terms of Service and Privacy Policy, you should also pay montly subscription fee as CargoLink policy which is from time to time made publicity.

Who can be a carrier on CargoLink Service?

Any carrier who meets criteria of Department of Land Transport of the Ministry of Transport of Vietnam for provision of land transportation services. Carrier will register for an account as individual or company as applicable.

What type of truck can be listed on CargoLink's Services?

Any commercial trucks / vehicles approved by Directorate for Roads of the Ministry of Transport of Vietnam and CargoLink, including but not limited to Minivan, Van, Pickup truck, Box truck, Canvas lorry, Open cargo lorry, Flatbed truck, Dump truck, Log carrier truck, Refrigerator truck, Tractor unit, Tanker and Mobile crane, etc.

Customer support

Partner

For inquiries or suggestions for cooperation, please email us at:

partnership@cargolink.vn

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Company information

CargoLink Vietnam Connection Joint Stock Company

Tax Code: 0109196671

46 Vuong Thua Vu Street, Thanh Xuan, Hanoi , Vietnam